Responding to your calls 24 hours a day
Our call handlers are often the first point of contact for members of the public when dealing with the police. Dealing with callers in a professional and courteous manner is a clear priority for the Contact Management Department.
Call handling is split into two main parts – emergency (999) and non-emergency (222 2222) call taking.
On a yearly basis the call handlers can expect to receive approximately 16,000 emergency calls and 750,000 non-emergency calls.
Of these calls approximately 385,000 become incidents requiring a police response with 32,500 requiring an immediate (or emergency) response.
The Contact Handling Department links closely with the Crime Input Bureau where non-attendant crimes are handled.