Despatch desks

The despatch section of the Call Management Department is split into four desks - headquarters, north, south and central.

The desks are split into two main roles - the radio operator and the assist position.

It is their responsibility to manage the 380,000 incidents received each year ensuring an appropriate response is given and that incidents are prioritised according to need and resources.

In addition to managing the incidents, the despatch operators also provide a valuable service in ringing complainants back to keep them updated of progress, conducting intelligence checks, managing the pending incident queues and ensuring that officer safety is always their priority.