17 We will provide you with the details necessary for you to be able to talk to someone about your enquiry. In most cases this will be a reference number and the contact details of the person dealing with your enquiry.

• All crime (other than non-crime road traffic collisions) is recorded on our Crime Information System (CIS). This identifies the investigating officer and details all action taken. This is accessible by most members of staff, meaning that you can be appraised of progress on your case;
• Non-crime road traffic collisions (RTCs) are recorded and assigned a unique reference number by use of a computerised administrative support system. This can also be accessed upon request;
• Crime information leaflets are supplied to victims of crime. The leaflets contain useful information including information on what is to be expected from the Police Service.

18 We will update you at a mutually convenient time and in an agreed way.

• Crime investigation standards are in place so that if you report a crime or make a statement, an officer will agree to contact you at a mutually convenient time and agreed place. You will also be notified of the progress of your case at least every 28 days and notified of the final outcome;
• If a statement is taken, all relevant contact information including your preferred method of contact will be noted. A witness assessment will also be conducted to establish individual needs or requirements;
• If the case goes to court, the Witness Care Unit will provide a service to all victims and witnesses who are required to attend court to give evidence.

19 We will take into account concerns you may have about confidentiality.

• If requested, an officer will make a personal visit to you;
• We provide private interview rooms at all police stations;
• We use unmarked police vehicles when appropriate;
• Freedom of Information and Data Protection guidelines are fully complied with by all members of staff;
• We fully explain the Victim Personal Statement scheme, including disclosure issues, if you make a statement of evidence;
• We always ask your permission before sharing information, relating to you, with other agencies.