20 If we have not already been in touch with you, we will contact you monthly to let you know whether we are still actively investigating your case and when we will review that decision. If we are not investigating we will explain the reasons for that decision.

• You will be notified every 28 days of any progress or changes within your case. We aim to notify you of any significant changes within five days.

21 We will provide a range of ways in which you can let us know your views and widely publicise these locally.

• We consult with you through a wide variety of methods and mediums including local police consultative meetings and local area community forums;
• We annually survey victims of crime and conduct a community safety survey every three years;
• Our Police Authority meetings are open to the public;
• We participate in open days in conjunction with key partners within the Criminal Justice System;
• The Police Authority hold budget consultation events twice yearly;
• We regularly publish your views via television, radio and local newspapers;
• We conduct Customer Satisfaction and Quality of Service surveys. The results of these can be found within the document library on our website;
• Our local policing summaries cover the nine local authority areas in Leicester, Leicestershire and Rutland. The aim of the summaries is to let you know how we have been doing in meeting our priorities and most importantly how we are making your communities even safer. These can be viewed in the document library on our website;
• The 'Solutions' suggestion scheme is open to public input via the website;
• We have an email facility on our website which you can use to contact us with your views.

22 We will respond to you within 10 working days when requested.

• There are correspondence handling standards in place to respond promptly to all correspondence within ten days.

23 We will publish regular updates about what we are doing to improve our services as a result of views received.

• We publish information on improvements to our service via our website and media articles;
• We share our improvements with our partner agencies;
• We publish our Local Policing Plan and Best Value Performance Plan together with the Chief Constable's and Police Authority reports;
• Our local policing summaries cover the nine local authority areas in Leicester, Leicestershire and Rutland. The aim of the summaries is to let you know how we have been doing in meeting our priorities and most importantly how we are making your communities even safer. These can be viewed in the document library on our website.

24 We will use this information to inform the development of future local policy and practice.

• The development of the 'Live Crime Recording' system (taking as many details as possible of the crime over the phone to allow officers to maximise their time spent investigating the circumstances of the crime) - follows feedback from members of the public, other Forces and external consultancies;
• The introduction of customer care training in the Call Management Centre aims to result in increased satisfaction levels;
• We have implemented a Service Delivery Desk in the Call Management Centre.

25 We will use this information to increase our understanding of how you wish to be treated.

• Satisfaction surveys are conducted and transferred in to business practice;
• Customer straining and mystery shopper exercises are carried out to inform and help us to develop staff to meet customer expectations.