Your feedback matters
Being stopped and searched can be an unpleasant experience, no matter the approach of the police officers involved. But if it’s felt that there has been unnecessary force or an inappropriate attitude, then we'd like to hear about it and, where necessary, act upon it. Likewise, we welcome any suggestions or positive comments you’d like to share.
Tell us about your experience of being stopped by the police
If you feel you’ve had an unpleasant or unsatisfactory experience, you may wish to make a formal complaint. You can do so if you think a police officer has behaved incorrectly or unfairly. For example, if you think an officer has:
- been rude to you
- used excessive force
- abused your rights
- arrested you unlawfully
All complaints are investigated and this can take time.
To apply for compensation if you believe the police damaged your car during a search, please go to our thanks and complaints pages.
Alternatives to a formal complaint
To raise an issue about something that has caused you concern, or was done well, it may be worth giving feedback. This might be particularly useful if you've witnessed something where, because you were not directly affected, you feel reluctant to make a formal contact, but you still feel unhappy, or pleased, about the way you've seen police officers behave.
There are options available for giving feedback:Make a suggestion using our contact us page.
How to get involved
Lay observers' scheme
Please note: we've paused our lay observers' scheme for now, but you can still contact us to ask about when we're starting it again.
With our lay observers' scheme, Leicestershire residents can accompany police officers on patrol to witness our use of stop and search and give us feedback.
To ask about this please contact us. For security checks, we'll need your full name, date of birth and address. You can also read more about the scheme in our download document below.
Attend a Coercive Powers Panel meeting
The Coercive Powers Panel is a public meeting at The Race Equality Centre (TREC) in Leicester. The panel:
- reviews stop and searches
- monitors adherence to policy, procedures and compliance
- makes recommendations for remedial action
Meetings start at 6pm on the second Thursday of every other month. Contact The Race Equality Centre to find out dates.
Stop and Search Reasonable Grounds Panels
These are held three or four times a year. They are usually open meetings held around Leicester, Leicestershire and Rutland and are advertised on Facebook.