Contact Handler
3. Training
You will be required to attend various phases of a training programme. The training programme falls into two parts, Phase 1 and Phase 2. You will be required to work full time for the duration of the training programme.
During Phase 1, your hours of duty will be 08.30 to 16.30 Monday to Friday and you will not be paid a shift allowance during this time. The first five weeks are classroom based were you will learn about the Force and receive training on various systems.
During Phase 2, you will work a training module pattern from week five to seven. Allowances relevant to the hours worked will be paid. In this phase, you will be assigned a tutor on a one-to-one basis and take actual calls under your tutors guidance.
Please note: no annual leave or time off will be granted during your training programme except for exceptional circumstances.