If you’ve witnessed or been the victim of crime, it’s natural to feel a little overwhelmed. But help and support is available to get you back on your feet and guide you through the investigation process.

Here, you'll find the guidelines we follow to make sure we’re offering the best possible care, and where you can turn for further support.

What to expect as a victim or witness

All UK criminal justice agencies abide by the Code of Practice for Victims of Crime. This is a set of guidelines designed to make sure victims of crime are given the best advice and support from the moment they report a crime to the sentencing of an offender.

Victims can expect to be:

  • treated in a respectful, sensitive and professional manner without discrimination of any kind
  • given appropriate support to cope and recover
  • protected from being victimised again
  • shown how to access information and support in future


A victim’s details remain confidential. Their address and other personal information is never made available to suspects or offenders.

Witnesses of crime are protected in a similar way due to a set of standards called the Witness Charter.

To find out more about how witnesses and victims of crime will be treated and other services available to them, visit the UK government’s website.

Going to court

As a witness or victim of a crime, you may be asked to give evidence in court. This isn’t as daunting as it sounds, after all, you’ve done nothing wrong.

However, we can make sure you get plenty of help and advice in the run-up to and on the day itself, to put you at ease.

We'll introduce you to a member of our witness care unit within Leicestershire Police.

This person will be your single point of contact throughout. They'll:

  • answer any questions you might have
  • give you all the information you need
  • make sure you’re fully prepared


They can arrange a court visit before the day so you can familiarise yourself with the layout of the courtroom.

On the day, they can also make sure you arrive through a different entrance to the offender and wait in a separate area whenever possible.

If you’re feeling vulnerable or intimidated by the offender, or if a child or young person is giving evidence, the court may be able to provide a range of special measures, such as:

  • giving evidence from behind a screen or via a video link from another room
  • trained professionals, called intermediaries, who are there to help explain things
  • for some locations it might be possible to be able to wait in a different area or come into court via a different door to avoid seeing the offender or people attending court on their behalf

To find out more about going to court as a victim or witness, visit the Crown Prosecution Service’s website.

You can also call the Witness Service, which provides free and confidential support to help you cope. Call them at:

Further support and advice

Victim First

Victim First provides information and support for anyone affected by crime. You can call 0800 953 95 95 whether the crime is recent or in the past, and whether or not you want to report it.

The phone lines are open Monday to Saturday, from 9am to 6pm (to 8pm on Wednesday).

Calls are confidential.

You can also email or visit the Victim First website.

Citizens Advice Witness Service

Citizens Advice – advice on going to court as a witness.