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If you want to complain about the removal of a vehicle by the police and you want your costs reimbursed, you must still go to the nominated police station on your seizure notice with the relevant documents, then collect your vehicle from the designated recovery operator and pay the fee before the disposal date (the disposal date is 14 days after the seizure notice was issued).
You should then either call us on 101 and ask to speak to staff in the Vehicle Removal Office (opening hours Monday to Thursday, 8am to 4.30pm, and Friday, 8am to 4pm) or write to us at:
If your complaint is about a police officer or a member of police staff you can complain online, at the Independent Office for Police Conduct or at any police station.